Last Updated: February 10, 2026
1. Introduction
Precision Home Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our handyman services, website, or SMS messaging system.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Contact Information: Name, phone number, email address, and mailing address
- Service Requests: Details about the work you need done, including descriptions, locations, and photos
- Payment Information: Billing details and payment history (processed securely through third-party processors)
- Communications: SMS messages, emails, and other communications you send to us
2.2 Information Collected Automatically
When you use our website or services, we may automatically collect:
- Device Information: IP address, browser type, device type, and operating system
- Usage Data: Pages visited, time spent on pages, and navigation patterns
- Location Data: Address information provided for service delivery
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our handyman services
- Process and fulfill service requests, estimates, and quotes
- Communicate with you about your service requests, including SMS confirmations, updates, and reminders
- Send you service-related notifications and updates
- Process payments and send invoices
- Respond to your inquiries and provide customer support
- Comply with legal obligations and enforce our terms
- Protect our rights, property, and safety, and that of our customers
4. SMS Messaging and Consent
4.1 SMS Service
When you text us for estimates, quotes, or service requests, you consent to receive SMS messages from us. Our SMS service is powered by Twilio and allows you to:
- Request estimates and quotes via text message
- Receive job confirmations and updates
- Get service reminders and notifications
- Receive payment reminders and invoices
4.2 Message Frequency
Message frequency varies based on your service requests. You may receive:
- 1-5 messages per service request (confirmations, updates, reminders)
- Occasional promotional messages (up to 10 per month)
4.3 Opt-Out
You can opt out of SMS messages at any time by:
- Texting "STOP" to any message from us
- Texting "HELP" for assistance
- Contacting us directly at (309) 204-5177
After opting out, you will receive a confirmation message. Standard message and data rates may apply. Opting out of SMS will not affect your ability to receive service via phone or email.
4.4 Message and Data Rates
Standard message and data rates may apply. Contact your wireless provider for details about your messaging plan. We are not responsible for charges incurred from your wireless provider.
5. Information Sharing and Disclosure
5.1 Service Providers
We share your information with trusted third-party service providers who assist us in operating our business, including:
- SMS Platform (Twilio): To send and receive SMS messages
- Payment Processors: To process payments securely
- Cloud Storage Providers: To store service photos and documents
- Subcontractors: When necessary to complete your service requests
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal process
- Government requests or investigations
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activity
5.3 We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information is used solely to provide and improve our services.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights
You have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Opt-Out: Opt out of SMS messages and marketing communications
To exercise these rights, contact us at (309) 204-5177 or via email.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending you a notification via SMS or email (for significant changes)
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Phone: (309) 204-5177
- Website: www.precision-home-services.com
- Service Area: Eureka and Woodford County, Illinois
12. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the information above.